Do you provide detailed Carfax vehicle history report on your website?

At Exclusive Auto Imports we pride ourselves in offering only the highest quality vehicles to suit your budget. Please visit our “Inventory” tab on our website for the details of any vehicle you are interested in. For your information, most, if not every car we offer, has a totally clean carfax history report and is generally a one-owner vehicle. We know that having a well-maintained vehicle history is among the most important qualities of a used luxury vehicle. For this reason, we include a carfax link to a detailed vehicle history report for each and every one of our inventory cars at our expense. Up

Can I buy a car online, or do I have to travel to your dealership to buy a car?

It is not necessary to travel to our location to purchase a vehicle and all necessary paperwork can be e-mailed or faxed to you for completion. While the majority of our sales are online purchases, a car cannot be entirely purchased online. There are a number of documents that need to be signed and information that we need to collect from the purchaser. We do, however, allow you to schedule a test drive or viewing of the vehicle, place a deposit via the internet with any major credit card, and encourage the buyer to use the internet as a helpful tool to gather all the information on a vehicle of interest. We will do our absolute best to give the customer an accurate picture of the condition of each car prior to shipping or delivery. If you want a more detailed picture of a specific area that you are curious about, do not hesitate to ask. You may also use the phone numbers listed on the website to request the same help over the phone. Contact one of our dedicated Internet Sales Consultants at the Exclusive Auto Imports and we will initiate the car-buying process online. Up

Am I safe purchasing online over E-bay and will my information be public?

Purchasing an expensive item over the internet is very scary. Purchasing an expensive item unseen over the internet is even more frightening. Please take confidence in the fact that Exclusive Auto Imports is a professional operation that is a licensed independent used car dealer in the State of Florida. Exclusive Auto Imports is fully bonded and is a member in good standing of the Florida Independent Automobile Dealers Association (FIADA) as well as the National Independent Automobile Dealers Association (NIADA) and the Better Business Bureau (BBB). We strive to offer hand-picked vehicles at wholesale prices while giving the attention and courteous support to each individual client. We are with you every step of the way, including assistance with arranging transportation after the deal is done. Let us know if you have any questions whatsoever. Please enjoy the extensive amount of photos we include for each car to help bridge the gap of buying a car sight unseen. Please make sure to read our terms completely before placing a bid. By bidding, you are entering into a legally binding contract. Winning an auction means you won the car; this is not a classified ad, however if a car is not sold over E-bay, it is available for sale through the dealership location. Please do not bid until you have financing, if necessary, in place. As expected, we never give out or sell customer information to any companies for solicitation. We conceal the identity of our bidders and run our E-bay auctions as “private” to protect our clients from unwanted solicitation from other parties. Up

The auction for a car I was interested in ended before I could bid and it didn’t sell over E-bay. Is there any way I can still purchase this vehicle?

Absolutely. We only use E-bay as an advertising tool to reach potential non-local clients. If the car sells over E-bay when we run it, that’s great. If it doesn’t sell for any reason, the car is available to any of our customers. Please feel free to contact us if you see a car that you have interest in, even if the auction has ended. We may still have that vehicle in stock. Sometimes, people bid on vehicles or reserve vehicles and then fail to get approved for financing. Also, please be sure to visit the “Inventory” page on our website to see vehicles that we have for sale that might not be advertised on E-bay. Up

Can I set an appointment online to see a car with a sales consultant?

Since we work such long hours to accommodate customers that come after business hours, Exclusive Auto Imports is by appointment only. Please make sure to speak to a sales consultant before coming to look at an inventory vehicle. Because of the nature of this business, our sales consultants are not always at the dealership; sometimes we are out purchasing vehicles, having servicing or detailing done to inventory vehicles, or delivering a purchased vehicle to its happy new owner. At Exclusive Auto Imports, we have tried to make it convenient for the customer to contact us through e-mail, fax, phone, and schedule appointments online. Please click on the “Contact” tab on our website to schedule an appointment or to communicate with us prior to your purchase. Up

Are all of your used cars inspected?

Absolutely, YES. Every vehicle on our lot must pass a quality inspection by one of our technicians, as well as the owner of the dealership. We do a mechanical as well as a cosmetic inspection to get a complete idea of the vehicle before we decide to add it to our inventory. These inspections allow us to be as thorough and honest with the condition of all the vehicles in our inventory. After all, the most important quality to have in this business is honesty. At Exclusive Auto Imports, we will not sell a car to a customer unless we would feel comfortable owning it as our personal car. Up

Can I inspect the car in person or have it taken to an independent shop?

Upon your request, we will be happy to send the vehicle to a local mechanical shop for an additional inspection at your expense. The level of service can be anywhere from a visual examination and test drive up to a detailed mechanical inspection including engine compression check, brake pad wear percentage, etc. The level of inspection will generally depend on how much you are willing to spend. You may also choose to inspect the car personally. If you are traveling by air, let us know your flight information and we can plan your arrival at the dealership and recommend a hotel. The closest airports are: Palm Beach, Fort Lauderdale, Miami, and Hollywood International. Once you have inspected and purchased your car, you can either drive home or we can arrange shipping. Up

Do your used cars come with warranties?

Generally, yes. We try our best to carry cars with the remainder of their factory warranty intact. Occasionally, we have vehicles that have expired factory warranties due to age or mileage. For these cars, we can assist you with purchasing aftermarket warranties through third-party warranty companies. Up

Can I return my used car if something happens?

Generally, no. The used cars we sell are purchased in “As-Is” condition unless stated otherwise. Once the deal has been done and the car has been picked up or delivered to the customer, we can no longer accept the vehicle back. For this reason, we strive to be as thorough and as honest with the condition of each and every vehicle we sell. Take advantage of the extensive amount of photos we include for each car to help bridge the gap of buying a car sight unseen. At Exclusive Auto Imports, our number one goal is to have a happy customer; a happy customer is a returning customer. A used car is just that, a used car. Please have realistic expectations of what you are buying before you make a commitment. Some people want something that is impossible to attain unless you are buying new off the showroom floor (and paying the “new car price”). We take pride in selecting certain cars that are in good condition to minimize any surprises. Your failure to read or comply with the advertised terms or failure to read the description is NOT a reason for not honoring your winning bid. Please feel free to ask as many questions as you may need or do as much research as you can in order to gain a complete idea of the vehicle you are buying. This is a good tip for any significant purchase you make during your lifetime. Up

Will you buy my car from me, or accept it as a trade-in?

Yes. In fact, we love buying cars from private buyers or other enthusiasts that religiously maintain their cars. A large amount of the cars that we have in our inventory are purchased from previous customers that have a complete maintenance history of their cars. This helps to ensure that the new owner will be pleased with their purchase when they receive the vehicle. If you prefer to trade in your car for one in our inventory, the value of your trade-in will be applied to the purchase price of the car you buy from us. That deducted amount will also save you fees collected by the government in the form of taxes. In fact, you don't even have to trade your car in to Exclusive Auto Imports. We'll buy your car (assuming it passes our inspections), even if you don't buy one of ours. Up

How can I find out what my car is worth?

If you are a local customer, you can bring your vehicle to us for an estimate. Before coming in, let us know the details of the car and we can provide you with a rough idea of the value of your car. You can also use some of the online resources, such as the Kelly Blue Book, to figure out what the value is. Please keep in mind that some cars are more desirable than others and sometimes the KBB fails to factor that into the price. Also, previous repairs or current damage to the car can lower your estimate. If your trade-in is a car that we would put in our showroom (vehicles that pass our rigorous inspections), we can give you significantly more for it compared to other trade-ins that we would send to auctions and sell below wholesale. Up

Do you have a service department to do maintenance on my car in the future?

No, however we can recommend experienced professionals for any service you might need. For our inventory vehicles, we contract any maintenance jobs to the top-notch mechanics in our area, so please contact us if you need a recommendation. At Exclusive Auto Imports, we have local professionals on call for every type of job.Up